I just opened my twitter account, followed exactly 9 people, tweeted 6 times, and next thing I know, my account has been suspended. I of course e-mailed them and got back a generic email saying:
We understand that you’re contesting an account suspension. Please be sure to read this entire email; you will need to take further action in order to reopen your ticket for your account to be reviewed.
If your account was suspended for aggressive following behavior, you should have received an email notification to the address associated with your Twitter account. Please reply to this message and confirm ALL of the following:
• You’ve removed all prohibited following automation from your account, and will stop any manual aggressive following behavior.
• You’ve reviewed our Best Practices page: http://support.twitter.com/articles/68916
• You understand our policies and will not engage in any prohibited following behavior.
If you received an email from firstname.lastname@example.org saying “You’re being suspended” or that we’re going delete your account, you’re safe; the email is fake. More information here: https://support.twitter.com/articles/204820
If you’re uncertain why your account was suspended, please respond to this message after reviewing the Twitter Rules:http://www.twitter.com/rules
While we strive to avoid mistakes, it’s also possible that your account was suspended in error. If after reviewing the Rules, you have no idea why your account was suspended, just reply to this email and we’ll review your case.
They were helpful enough to differentiate it with a ticket number.
I duly noted and concurred, blah blah blah, and my account was unsuspended the following day. I was so delighted, but afraid to anger the powers-that-be, I just tweeted an inane thing about wanting to go see the movie Gravity.
And what do you know? My account has been suspended again! I appealed, and got back the same exact email. Just goes to show how much Twitter values the personal approach.